A great leader knows how to truly ENGAGE the people that work for them.
E is for Engaged
Engaging your team is not just about chit/chat or personal conversations, it is about: 1) being liberalwith the praise for a job well done; 2) understanding what it takes to motivate each person on yourteam; and 3) giving honest, direct feedback.
When the people on your team have done a great job, even a good job, you should let them knowdirectly. Be liberal with praise, the “attaboys” and “attagirls”. When you show that you appreciate theeffort they make, the people that work for you are likely to expend even more effort the next time. Itis human nature to respond positively when someone has applauded your hard work. We all respondpositively to good feedback and in fact feel more confident about our ability to consistently deliverthose results as our work has been affirmed by the person evaluating us.
As a great leader you should also understand what it takes to motivate each person on your team andgive them the specific motivation that they need to consistently deliver excellence. Every person ismotivated by something, for some it is money, for others it is title and still others it could be simple,consistent recognition or challenging assignments. If you want the best from each of your teammembers, your job is to discover what uniquely motivates each of your direct reports.
If you are a great leader, you must also be willing to deliver honest, direct feedback. It is importantto engage your team when something has gone wrong and they haven’t done a good job. If you haveconnected with the people that work for you, it will make it easier to deliver a poor performance reportor review or to admonish the team when they haven’t delivered. You will have built up trust duringthe process of engaging each member on the team, so that when you give critical feedback it will bereceived constructively from your team and they are more likely to move quickly to correct the issue orwill be mindful not to repeat the action.